Part of the Smart Integrity Platform

Holistic Complaint Management System Software for Global Compliance

Handle complaints 24/7 with our online complaint management system. Automate tasks, ensure anonymity, and boost satisfaction with a secure CRM complaint solution.

Hosted in Germany (ISO 27001)
GDPR Compliant
White-Label & Custom Branding
Encrypted
AI complaint management software dashboard mockup
OVER 30,000 USERS TRUST Smart Integrity Platform (SIP)
- Complaint Management Software
- Complaint Management Software
- Complaint Management Software
- Complaint Management Software
- Complaint Management Software
- Complaint Management Software
- Complaint Management Software
- Complaint Management Software
- Complaint Management Software
- Complaint Management Software
- Complaint Management Software

Global Compliance & Collaboration Powered by AI

AI Risk & Task Management

Automatically categorize incoming cases using Whisper Anonymization and real-time translation in 90+ languages. Identify high-risk grievances instantly and assign tasks to the right compliance officer.

Seamless Cross-Department Collaboration

Experience an advanced customer complaint management system that breaks down silos. Collaborate securely across borders and departments, or invite external experts directly into the case for faster resolution without leaving the tool.

24/7 Global Accessibility

Ensure no grievance goes unheard. Provide a secure, anonymous reporting channel available anytime, anywhere—integrated into your CRM complaint workflow for employees, customers, patients, and citizens.

Complaint Management: Uncompromising Data Security

Data sovereignty is our priority. Unlike other platforms, the Smart Integrity Platform is engineered to meet the strictest international security standards for global enterprises.

ISO 27001 Certified

All data resides in high-security data centers hosted in Germany, fully certified under ISO 27001 for maximum protection.

Automated deletion routines and granular access controls ensure full legal compliance with global data privacy regulations.

Blockchain-backed documentation prevents tampering, protecting you during legal audits.

  • Fully supports compliance with the Supply Chain Act, Gender Equality Act, and international complaint handling standards (ISO 10002).
Data security compliant with GDPR and hosted in Germany

From Complaint to Resolution in 3 Steps

1. Intake & Setup

Start immediately with pre-configured forms. Customize questions and branding to fit your corporate identity seamlessly

2. AI Analysis

As reports come in, our AI automatically assesses risk levels and assigns tasks to the right compliance officer

3. Resolve & Report

Manage cases efficiently, communicate anonymously via secure chat, and generate audit-proof reports for authorities

Use Cases

Supply Chain Act & CSDDD

Ensure compliance with the Supply Chain Act (LkSG). Use our automated complaint management software to manage supplier grievances and human rights risks in one centralized audit-proof dashboard.

Employee & HR Grievances

Deploy an internal complaint management software for employee grievances. Offer a safe, anonymous space to report misconduct and foster a culture of integrity.

Hospitals & Patient Feedback

Securely handle patient complaints and safety incidents. A specialized system designed for strict healthcare data privacy standards and efficient incident reporting.

Citizens & Municipalities

Provide citizens with an online complaint management system to communicate local grievances. Ensure transparency and quick administrative action with a trusted digital channel.

Why Choose SIP as Your Online Complaint Management System?

 

Email Reporting Standard Webforms Smart Integrity Platform (SIP)
24/7 Anonymous Reporting & Dialogue
AI Transcription & Translation (90+ Languages)
Automated Risk Scoring & Task Management
Cross-Border & Expert Collaboration
Audit-Proof ISO 27001 Documentation

Flexible Plans for Every Company

Gold Edition

Enterprise (>50 Employees)

from € 100 /mo
  • Entity management
  • Individual URL for subsidiaries with >250 employees
  • AI based risk assessment
  • Ombudsman integration
  • Outsourcing of the internal reporting office
  • Multi-tenant view
  • Personal onboarding (30 minutes)
  • Add Whisper for voice reporting
Platinum Edition

Custom Solutions & Full Integration

Request A Quote

  • All Professional Features

  • Advanced customizing
  • Advanced authorization concept
  • Integration into other systems
  • Individual branding for subsidiaries
  • Implementaion consulting
  • On-prem options

Don’t Just Take Our Word For It

In our Germany-wide network of over 800 IT service providers, SIP supports us in providing innovative and contemporary solutions for SMEs. The simple implementation offers the user many advantages and the best results in the area of internal compliance. Our marketing partners also appreciate the service and support provided by SIP.

- Complaint Management SoftwareChristian Hömer, Partnermanager South Germany, comTeam (EP Group)

SIP has exceeded our expectations of a Compliance management software. The solution is characterized by an intuitive user interface and easy implementation, which allowed us to get the software up and running quickly and without interrupting our business processes. The team is always available and responds quickly and competently to queries.
We are delighted to have a strong partner like SIP at our side to help us maintain the integrity of our company.

- Complaint Management SoftwareMarkus Scheibenzubler, Managing Director, CRC Technology

With SIP, we have been able to help our clients with an intuitive and quickly implementable solution. The implementation of SIP’s solution always went smoothly and without interrupting business processes. We would like to emphasise the excellent support with fast response times, which enables the solution to be used quickly. We would like to thank SIP for the successful collaboration and look forward to working with them in the future.

- Complaint Management SoftwareMarcel Helmcke, Owner, Hanseatic Data Privacy Consulting

We see the SIP whistleblower system as an opportunity to promote our corporate culture in order to present ourselves as an attractive employer in a competitive environment. The implementation of SIP’s solution went smoothly and without interrupting business processes. This led to a rapid realisation of the benefits of the software and compliance with the new regulations.

- Complaint Management SoftwareRobert Scheibler, Head of Legal, Building Partner Group

Frequently Asked Questions about Complaint Management Software

Our complaint management software goes beyond simple ticketing. It is an AI-powered solution designed for global enterprises to capture, track, and resolve grievances from employees, customers, and suppliers. It complies with international standards like ISO 10002 and ensures customer feedback compliance across borders.

AI complaint tracking automates the heavy lifting. The system instantly translates incoming reports from 90+ languages, classifies cases by risk level, and identifies recurring issues. This allows compliance teams to respond faster and focus on resolving critical grievances rather than manual data entry.

A digital grievance platform provides a secure, anonymous, and accessible channel for all stakeholders—including citizens, patients, and supply chain workers. It ensures transparency and trust by allowing users to submit concerns 24/7 via web, mobile, or voice, regardless of their location.

Our dedicated Supply Chain Act complaint system helps businesses meet strict human rights and environmental due diligence requirements (LkSG & CSDDD). It documents every step of the remediation process in an audit-proof blockchain ledger, ensuring you are always inspection-ready.

Yes. While our complaint management software Germany is hosted in high-security, ISO 27001 certified data centers (meeting strict German standards), it is designed for global operations. It is fully GDPR compliant and adaptable to local regulations worldwide, making it the ideal choice for multinational organizations.

The All-in-One Complaint Management System for HR & Supply Chain

Secure, anonymous, and AI-powered. Join industry leaders using SIP to handle grievances in 90+ languages. Get set up in minutes, not months.